Top local reviews
Not stainless steel
I was happy to find some stainless steel bols, but infortunately, they are not stainless. There are always water stains after cleaning. I tried to wash it in the dishwasher too, with the same results. I'm very disappointed with these bols.
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It has some realy obvious problems!
The entrance is pretty big and the second cat can easily fit in there and eat at the same time, as you see in pic A! The lid will try to close but with two heads pushing it, it can't.
From the back there is so much space that any cat can easily have access, as you see in pic B and this is a so obvious design flow that it is frustrating!
I solved those problems with some white carton and hard plastic sheet as you see in pic C. It works but it ain't pretty no more!
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Utter waste of money
How can anyone give this product a good review?
The overhead sensor is very low and the cat is extremely reluctant to stick its head in far enough to activate it.After three months of training, with the lid fully closed the cat will still not put its head in far enough to open this up.
I have been using it with the lid half closed, which doesn't keep the other cat out, but now the lid sticks in the open position whenever it is activated.
I don't think the designer has ever owned a cat.
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Doesn’t work how it says it should work.
What a waste of money! I bought this for one of my cats. brother always steals her food, this bowl didn’t help one bit. The food is completely accessible from the back, the other cat went for the food instantly and the bowl didn’t even close. The cat registered wasn’t even close to the bowl after being pushed away and it still didn’t close. What a failure it was for 142€. And it doesn’t even come with batteries.
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Sure Pet Feeder
Expensive but I am very happy with the feeder - my neighbour's cat used to come and stole all the dry food. Now Olive can have her food just for herself ! Study material and you can wash everything. Expensive but worth it !
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You must have it!
Initially I had been doubtful about this product but I must admit it has solved all my problems. It is well made and the cat of mine it is for has get used in a couple of days. At the beginning it had been scared about the tunnel but a bit of bacon in the bowl has been sufficient. Now the cat is getting better and its amusing when it goes and open the lid!
Very good
Easy to instal, works as described. Our relatively small cats didn’t take long to learn to use it. It does click so if you have a cat who objects to snappy / clicking noises it might be an issue, but ours will sit next to us while we use power tools so it was no problem for them. Best of all, the big bad bully cat who kept coming in and terrorising ours is now kept out. Highly recommended.
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At last!
I didn’t think my daft cat was going to get it but after almost 6 weeks he’s had a eureka moment and ‘by Jove he’s got it’! We have one cat on a special diet so now he’s learned which bowl is his and all going well. Great idea just give it time and they will get it eventually. Only one design flaw is when on trainer mode the light constantly flashes draining the battery and as with our stupid cat got through lots during that phase.
Sureflap give great customer service
I have had one of these for years and with 2 cats in and out it has worked hard. It is great that other cats can't get in, because our cats need to know they are safe from the local tomcat tearaway. Anyway if bits have worn over the years a quick look at sureflap website gives access to trouble shooting guides and videos. The customer support team get back to you really quickly and help sort it out. I would definitely buy one again.
I now have two!
So good keeping the kitten from eating the old guy's food - but as she grew a little and started with more adult food - had to get another to prevent him eating hers! great product - no more flies!! woohoo
Excellent product
I've had cats and flaps for over 30 years and this is the best quality product I've found. More expensive than a regular one but worth every penny. Very simple to set up and program and fits perfectly into the hole from my previous flap. All flaps make a noise as the door swings back into place, this makes an additional small clicking sound as the lock releases and is less draughty than many. The entrance is slightly smaller than average so may not suit very large cats but not a problem for me.
Customer service excellent
I bought this cat flap 4 years ago and it was straightforward to fit and my cat uses it frequently. Recently the lock button fell out. I rang SureFlap to find out if I could get a replacement part and they took my address and posted it to me without any charge even though it was outside the guarantee period. It arrived two days later. I am most impressed.
Great for big sized cats
We have a 9 kg old cat and he likes this flap. Easy use and really big.
Know your cat!
I feel slightly guilty giving this a so-so review - the product seems to work perfectly, but it was a complete waste of money for us. The cat that is the main reason we got it - he's getting bullied out of his food - won't go near it. He is intimidated by the noise and hates having something over his head. He'd rather go hungry than use it. I should have known better! We'll have to try to sell it on, I guess.
My Cats love SureFlap
I bought this SureFlap in the brown colour about 4-5 years ago and it is still going strong. I have found that using lithium batteries are the best, as they can stand colder conditions and keep their charge longer. Only had to replace silver stickers and these were free of charge from customer services at SureFlap. I recommend this item and most of my family have since bought item through Zooplus and seem very happy with it.
Excellent product
My husband and I were new to cat flaps, we didnt have one for our previous cat who tended to spend most of the day out then in for the evening. But this kitten is in and out at regular intervals so we looked into a cat flap to give him the freedom. Would highly recommend, a joiner fitted it in approximately 20 minutes to our rear door, best decision we made, it took a couple of days of patience in training him, coaxing with toys and treats as he was nervous at first of the clicking sound.
Brilliant
This is the second one of these I've purchased they are brilliant, stopped any uninvited guests coming in. So easy to install and programme. This is an excellent price too it's about £20 cheaper than when I bought one about 6 years ago.
A Life Changer!
With 3 cats all on different diets, and 2 dogs just waiting in the wings to polish off any leftovers, these feeders have revolutionised my life! Luckily my cats are ruled by their stomachs so accepted the noise of the feeder opening very quickly... All 3 of them within a week! I can now ensure each cat gets their specific food, if any need medication, that's sorted too, and if I go away my cat sitter can be sure of who is eating what and in what quantities! Fabulous investment!
Very good quality cat flap
This cat flap is as good as previous reviews but I cannot for the life of me work out how to programme for the evening In Only mode so I have to do it manually at night and in the morning. The instructions need to be much clearer; I think there is a stage missing.
Draughty
The flap is supposed to have a draught excluder but this is set so deep into the flap that it is basically useless. Also Sureflap support department don't respond to any emails, about anything, at all.
Reviews from other countries
|Spain
Comedero automático 400 ml
Regular
I’d like someone to explain to me what good it is for me that the feeder only opens with a microchip if it DOESN’T CLOSE WHEN THE CAT LEAVES. The other cats have plenty of time to come and eat, and if there’s another cat eating—even if it’s not the one with the registered chip—it DOESN’T CLOSE. I guess it’s 'for safety', but honestly, the speed and force with which it closes doesn’t seem like it could hurt any cat. In the end, it doesn’t really fulfil its purpose properly.
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View originalVerified purchase
This review is based on a verified purchase.
Voerautomaat 400 ml - SureFeed Microchip Voerautomaat
Ideal
Ideal for giving each cat their own food. The kitten figured out how it works after just one day. The adult cat needed three days.
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View original||Belgium
distributeur de 400 mL
Excellent
When you have cats with different diets, this bowl is brilliant and makes your life so much easier!
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||Sweden
Tillbehör: 2 st SureFeed Slow-Feeding utbytesskålar, 375 ml, gröna
Too cramped for the cat to eat from
The big obstacles in the bowl are too large, the cat can't even try to eat directly so it all just ends up with her using her paws to get the food out. Doesn't feel like that's the intention.
Also, the bowl is light in weight and with just a bit of food, the cat sometimes grabs the rubber strip and then the whole bowl moves out of place.
Another problem is that the cat opens the SureFeed machine, but when she backs away and uses her paws instead, the SureFeed closes because the ID chip gets too far from the sensor in the SureFeed.
This review has been translated.
View original|Netherlands
Voerautomaat 400 ml - SureFeed Microchip Voerautomaat
It's okay, but pricey for what you get
I've had the feeder for quite a while now, and I'm pretty happy with it, but for the price you wouldn't expect teething problems, yet there are a few:
- Setting it up is tricky because sometimes the feeder doesn't immediately register the chip
- The feeder doesn't always open when the cat puts its head under the sensor
- Mould: If the food isn't eaten straight away, moisture gets in because the lid is closed, and this causes the rubber to go mouldy. Even if you clean the bowls every day.
- Fast cats also get to eat, as the flap stays open
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||Belgium
distributeur hermétique de 400 mL
After 2 years, they gave out on me
I bought 3 of them. After 2 years, all 3 broke on me... €240 down the drain. And the warranty, well, doesn't work... because I didn't know you have to register with Petscare using the number on the box.
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View original||Netherlands
Voerautomaat 400 ml - SureFeed Microchip Voerautomaat
Doesn't work when a pet really needs to follow a strict diet
The cat with severe IBD and therefore on a special diet just manages to break into the SureFeed. It was already secured with an extra lid. I was suspicious and set up a camera, and it was clearly visible that he could still steal some kibble. As a result, another serious intestinal inflammation and again a lot of money spent at the vet. The idea is nice, but unfortunately it's not suitable when a cat really can't have any other food.
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View original||Netherlands
Voerautomaat 400 ml - SureFeed Microchip Voerautomaat
both the lifespan of the container and the batteries is completely wrong
I've had the feeder for 2 years now... They say with Duracell the batteries last 6 months, but honestly it's more like 3 months. And the feeder is supposed to last 6 years, but in reality it's more like 2 years because the motor has already broken down.
Also, it's really inconvenient for a Maine Coon to eat from it because the arch gets in the way a lot.
So if you're still considering buying it... DON'T do it if you have a large cat.
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View original||Netherlands
Voerautomaat 400 ml - SureFeed Microchip Voerautomaat
Fantastic
Costs a bit, but you get something good in return! My cats needed a little time to get used to the feeders, but now it's great—no more eating from each other's bowls, and they can just eat whenever they want without the other cat joining in.
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View original||Germany
Futterautomat 400 ml
Serves its purpose, everything else is disappointing
I've been using the machines for 3 months now. The bowls are too deep and the divided one (which I unfortunately need) is way too small. Otherwise, everything is plastic, the required batteries are from the last century – a rechargeable version would be much better – and one of them only works when it feels like it. At least each cat only eats the food meant for them... Price/performance is completely over the top.
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View original||Sweden
Foderautomat 400 ml
Works well
After training to get my cat used to being comfortable with the flap opening
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View original||Germany
Futterautomat 400 ml
Highly recommended
Very good feeder, both of our cats immediately accepted their own one.
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View original|Switzerland
Futterautomat 400 ml
Cleaning, removal of side windows
Cleaning is a nightmare, there's mould and you can't remove the side windows either. I paid 170 CHF for it, and it's definitely not worth it.
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|Germany
2x SureFeed Ersatznäpfe, 400 ml, Edelstahl
Rubber seal broken
We bought the bowls in December, and now the rubber seals are broken—and I even cut myself while washing them. This is definitely not what we expected.
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View original||Switzerland
Sparpaket: 2 x 400 ml Futterautomat
Works perfectly
I've had the feeders for 2 years now and they work perfectly! I accidentally dropped one on the floor and it broke, but that was my fault.
The batteries last a really long time, and the cats accepted the feeders straight away! Now my cat with the special diet can't steal the other cat's food anymore, and vice versa ;-) Best investment ever!
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View original|Germany
Futterautomat 400 ml
Never again!!!!
Plastic nightmare with completely unsuitable bowls. Constantly breaking and unreliable.
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View original|Belgium
distributeur de 400 mL
Brilliant, even after 8 years of use
I've had them for 8 years now and they're really brilliant! The only thing is that cleaning can be a bit tricky because of all the nooks and crannies, but once you get used to it, it's grand.
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|Belgium
accessoires : 2 bols de remplacement, 450 ml, vert
Missing the partition
I had to order new bowls because the old ones were really worn out over time (8 years), but the new bowls don’t have the divider like before, which is a real shame. The water from the wet food runs into the kibble and the kibble ends up looking awful. So my cat doesn’t want it anymore... I have to throw the food away, which really bothers me.
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View original|Germany
Futterautomat 400 ml
Food thief – NO MORE!
After I adopted a fairly young wildling (~1.5 years old) from the area, word apparently got around in the cat community that there’s a 5-star walk-in buffet at my place, and managing that overnight was pretty time-consuming and cost me a lot of sleep. The Surefeed worked brilliantly – the troublemakers are left standing in front of a locked flap, and the little rascal is much more relaxed now that he knows there’ll still be food later on.
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