Privacy & Data Protection

Dear zooplus customers, dear visitors to the zooplus website, protecting your personal data is very important to us. The following information explains which data we collect and process in connection with your use of our website.


  • 1. Who is responsible for data protection on this website?

  • 2. Which data is processed on our website?

  • 3. Do we use cookies on the website?

  • 4. Do we use web analytics tools on our website?

  • 5. Is there user-targeted advertising?

  • 6. Do we pass your data on to third parties?

  • 7. Who do I contact if I have a query?

  • 8. How to withdraw consent or object to processing under GDPR Article 6 (1) (f)

Data Protection Information

A. General information about data protection at zooplus

  • 1. Scope and Definition

  • 2. Location of Data Storage

  • 3. Common Data Processing

  • 4. General IT Services

  • 5. Data processing in the exercise of data subject’s rights

  • 6. Transmission of data to law enforcement authorities

B. Data Processing on the zooplus website

  • 1. Logfiles

  • 2. Cookies & Pixels

  • 3. Plugins

C. Data Processing when using online shops

  • 1. Registration and use of the "my zooplus account"

  • 2. Order Process & Delivery

  • 3. Sanctions List Check

  • 4. zooPoints Loyalty Programme

  • 5. Product Preferences and Favourites

  • 6. Buying Behaviour and Profile Building

  • 7. Customer Survey

  • 8. My Pet Profile

  • 9. Wish List

D. Customer Communication Data Processing

  • 1. Newsletter

  • 2. Facebook and Google Custom Audience

  • 3. Product Availability Reminder

  • 4. Marketing (email)

  • 5. Marketing (postal)

E. Your Rights

You have the right to request confirmation from zooplus at any time as to whether we are processing your personal data and the right to receive information about this personal data. You also have the right to correct, delete and restrict data processing, as well as the right to object to the processing of personal data at any time, or to revoke your consent for data processing at any time or to request the transfer of data.

For any information needs or requests, revocations or objections to the processing of data, please contact zooplus Customer Services or send an email to our Data Protection Officer. In addition, you have the right to complain to a supervisory authority if violations of privacy should occur. You can visit our Privacy Portal anytime to exercise your Data Subject Rights:

- I have a zooplus customer account

- I do not have a zooplus customer account

F. Notes on specific rights of objection

You have the right to object at any time, for reasons arising from a specific situation, to the processing of your personal data, on the legal basis of: GDPR Article 6, (1) (e) or (f) in accordance with GDPR Article 21. We will cease processing of your personal data unless we can provide compelling protection reasons for processing which outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims. If you wish to exercise your right to objection, please contact zooplus Customer Services or visit our Privacy Portal. 

Status of this Privacy & Data Protection Policy: 30.05.2022