As our valued customer, your satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, you have 14 days (from the date you receive your goods) to return it to us for a full refund. As well as refunding your full invoice value, including delivery, we’ll also cover the costs of returning the goods to us*. Please see below for further details and instructions on how to return an item.
In the unlikely event that there was a problem with your order or the goods were faulty, please contact our customer services team to arrange a replacement or refund.
We are unable to offer a refund on a small number of products, such as items which have been personalised or perishable goods. Please click here for further information.
To view our full Terms & Conditions, please click here.
You can contact us via the following methods:
When you speak to our customer service team, you will be asked for the article number of the item and the reason you wish to return it.
You may choose to use our withdrawal form but this is not mandatory.
If possible, please return the items in their original packaging. If you are unable to use the original packaging, please use suitable alternative packaging.