10 reviews forAlpha Spirit Whole Ham Bone - dog snacks

I have bought these bones for a long time because my French Bulldog loves them. The bones from the last delivery had their ends sawed off. And the ends were the reason that my dog loved the bones so much. I'm paying the same amount for less product. I would like the bones to be delivered with the juicy ends!!!

This bone breaks into lots of tiny, extremely sharp splinters when chewed, which can seriously injure the dog internally.

The bone went mouldy even though it was still within its expiry date. I kept the product in a dry cupboard and never even opened it. I submitted a complaint and got nothing but silence. I didn’t even get a confirmation that my complaint was received!! It’s embarrassing how you treat your customers and animals. I’ll never order anything from this company again and I’ll be warning my friends too. Disgraceful!

Another time, the package arrives with moldy bones. This isn’t the first time—it’s happened before, and last time I spent weeks fighting for a refund. This time, for 20 zł, I won’t bother stressing out; they went straight in the trash. To Zooplus customer service, if anyone’s reading this, please—check the quality. If the bone is supposed to be in a sealed package, don’t send bones in damaged packaging where you can see green mold from a mile away. Seriously. I’ve reported this to Alpha Spirit, because the number of faulty deliveries is way beyond acceptable.