SureFlap Microchip Cat Flap

Water seeps into the gaps and leaks out a small hole at bottom of flap. In heavy weather you will get large puddles of water developing. When contacting support they say the hole is there to prevent electronics getting wet and to place a towel down. The amount of water is significant. This is definitely a design flaw. I don't not recommend you buy if exposed to rain.

I'm extremely dissatisfied with the SureFlap cat door. It only works for the first few days, then it just completely stops reading my pet's microchip. The batteries are brand new and high quality, but the device still doesn't respond. For this price, such unreliability is unacceptable. I wouldn't recommend buying it.

I ordered a SureFlap cat flap that was supposed to be brand new, but when it arrived, the glass, the tunnel, and especially the latch mechanism were covered in dust, hair, and grime stuck in the plastic grooves—not at all what you'd expect from a new item straight out of the box. Since I shouldn't have to clean a product I paid for as new, I didn't bother trying to clean it and contacted customer service with photos as evidence. On the plus side: Zooplus responded quickly and efficiently!

The cat flap opens from the inside without any problems. From outside to inside, it should react to the chip immediately and open. But it doesn’t do that. It opens with a big delay, so my tomcat won’t go from outside to inside. Unfortunately, I’m not satisfied.

Now on our third cat flap in five years. At first it works fine, but after about a year and a half it starts draining the batteries. Now I have to replace the batteries every day.

Just doesn't work, plain and simple.

A cat from outside pulls the flap to the side with its claws to open it and slips into the house. It has damaged the felt around the cat door. Problem with no solution!..

The cat flap only worked for a couple of weeks before it stopped reading the chip. We've had the chip checked by the vet and it's sitting perfectly readable in the cat's neck. We've also changed the batteries, but that didn't help. This is the second cat flap we've had that has stopped working.