SureFlap Microchip Cat Flap

Bought March 11th 2025 My Cat was chipped on 7th March 2025.. Easy to install as I already had an original Cat Flap so my cat is familiar. However, I cannot seem to coordinate the cats chip with the flap.Draught excluder is very fine and could do with being thicker as lots of cold air coming through.

Water seeps into the gaps and leaks out a small hole at bottom of flap. In heavy weather you will get large puddles of water developing. When contacting support they say the hole is there to prevent electronics getting wet and to place a towel down. The amount of water is significant. This is definitely a design flaw. I don't not recommend you buy if exposed to rain.

This was pretty straightforward to install in my wooden door, with some basic DIY skills. It had to be quite low to ground as the door had windows, so cat has to crawl through rather than walk. My cat took a few days to work it all out but clearly loves the freedom it gives him now. He's in and out when I'm not there and at night. I'm using it on manual mode - no batteries & taped down the little tab - I'll wait and see if microchip needed.

I bought the Sureflap for my cat about a year ago. It is an excellent product. It comes with a small internet-connected hub which connects both to the Flap and your phone. Your pet's microchip opens the flap. You can control opening and closing times, ie. keep indoors all night, while still allowing your cat to come back home at any time (curfew setting). It gives a record of each time your pet came in or out. This product changed our lives and I couldn't recommended it highly enough.

Purchased this product and it arrived within days. Installed it and it took a few tries for the cat to get used to it and on day 3 of teaching her she is happy using it now. It took a little while to get her used to the click but the timing of the click is perfect and it opens for just enough time for her to get through. I had issues with other cats coming in through the window we had left open for our cat so this is the best solution out there. Would highly recommend Zooplus too.

Installed on garden shed so my outdoor cat could get access to an automatic feeder and kennel inside the shed. Took a few weeks to train him as he was jumpy with the clicking noise when it unlocked, however he uses it very happily now. It’s great at preventing the neighbourhood cats getting into the shed despite their best attempts! Recommend lithium batteries for the winter months to prevent battery drainage in cold weather.

Within a few days, both adolescent cats who had never used a cat flap before were in and out like pros. Seems quite sturdy. Easy to fit in a wooden door. Very happy.

Easy to instal, works as described. Our relatively small cats didn’t take long to learn to use it. It does click so if you have a cat who objects to snappy / clicking noises it might be an issue, but ours will sit next to us while we use power tools so it was no problem for them. Best of all, the big bad bully cat who kept coming in and terrorising ours is now kept out. Highly recommended.

Unfortunately, like only 1 other reviewer, this product seems to be ineffective for my situation. Bought 2 and the greedy cat took to it immediately, but the one who likes to graze won't go near it. He doesn't want to put his head under the arch, and the motor sound terrifies him. Alas, I was so excited for this and feel really sad. Otherwise it's a great product.

I have used these for about 6 years, have 4 cats & 3 feeders, they are all on different diets. One will eat nothing but biscuits - sadly. One on a renal diet, one on a normal elderly diet & have just rescued a skip diver, counter surfer dustbin cat. My Maine coon cannot use his properly. He has a very long neck & because his microchip is between his shoulder blades, it won't recognise it until his head is out the other side of the arch. It then opens & he panics running off with it around his neck. I could use the rfd tag, but, he has never had a collar & feeding him on the hall windowsill at the top of the stairs that only he can reach, seemed an easier option. They are rather large & tricky to clean, especially if your cat eats like a rotavator! Very good item that does save you money as less waste from spoiled food.

A good flap in many ways, suitable for most cats. However, the dial at the lower left only just covers/blocks the door at lower edge and a pushy cat, even if not that big (mine was 4.5kg) can ram the flap open even when locked. This was just one out of 5 cats, but once he figured this out he popped the door so often by shoving it when locked, that he cracked it.

I didn’t think my daft cat was going to get it but after almost 6 weeks he’s had a eureka moment and ‘by Jove he’s got it’! We have one cat on a special diet so now he’s learned which bowl is his and all going well. Great idea just give it time and they will get it eventually. Only one design flaw is when on trainer mode the light constantly flashes draining the battery and as with our stupid cat got through lots during that phase.

With the price of this product I wanted to give it 6 months before reviewing.This has been such a great purchase!! It gives the cats their daytime freedom and they enjoy going through the the tunnel.I am happy as I know that nothing else can come in the house without the chip opening the door and the draft excluder on it is perfect at keeping the cold out. I've used 3 tunnel add ons for this on my back house wall and it's fine.The click people speak of is not an issue for my two cats (3yrs old)

When we had a few nights of 'Le Fluffster' coming in at 3am I was imagining all kinds of hazzards befalling him while waiting up - we decided a cat flap was the only way forward! It was easy and simple to install and 1 push of a button registered his chip. He took to it in less than a week. Yes the clunk of the lock is quite loud but it's not taken him long to get used to it. I only wish we'd gone for the 'Connect' version as we'd like to know if he's coming or going.

I have had one of these for years and with 2 cats in and out it has worked hard. It is great that other cats can't get in, because our cats need to know they are safe from the local tomcat tearaway. Anyway if bits have worn over the years a quick look at sureflap website gives access to trouble shooting guides and videos. The customer support team get back to you really quickly and help sort it out. I would definitely buy one again.

So good keeping the kitten from eating the old guy's food - but as she grew a little and started with more adult food - had to get another to prevent him eating hers! great product - no more flies!! woohoo

I've had cats and flaps for over 30 years and this is the best quality product I've found. More expensive than a regular one but worth every penny. Very simple to set up and program and fits perfectly into the hole from my previous flap. All flaps make a noise as the door swings back into place, this makes an additional small clicking sound as the lock releases and is less draughty than many. The entrance is slightly smaller than average so may not suit very large cats but not a problem for me.

I bought this cat flap 4 years ago and it was straightforward to fit and my cat uses it frequently. Recently the lock button fell out. I rang SureFlap to find out if I could get a replacement part and they took my address and posted it to me without any charge even though it was outside the guarantee period. It arrived two days later. I am most impressed.

We have a 9 kg old cat and he likes this flap. Easy use and really big.

I feel slightly guilty giving this a so-so review - the product seems to work perfectly, but it was a complete waste of money for us. The cat that is the main reason we got it - he's getting bullied out of his food - won't go near it. He is intimidated by the noise and hates having something over his head. He'd rather go hungry than use it. I should have known better! We'll have to try to sell it on, I guess.

At first I had to practice a bit and it took a few days for my cats to figure it out, but now it works brilliantly and takes so much stress off all of us. I chose the larger flap. I have a Norwegian Forest Cat mixed with Maine Coon and apparently a purebred Maine Coon. In any case, I think the size is perfect for both of them and I’d definitely recommend going for the bigger flap if you have larger cats. And yes, the mechanism is actually a bit noisy.

I've been using the machines for 3 months now. The bowls are too deep and the divided one (which I unfortunately need) is way too small. Otherwise, everything is plastic, the required batteries are from the last century – a rechargeable version would be much better – and one of them only works when it feels like it. At least each cat only eats the food meant for them... Price/performance is completely over the top.

After training to get my cat used to being comfortable with the flap opening

Very good feeder, both of our cats immediately accepted their own one.

Works as described. All the cats got used to the feeders very quickly. All it took was to put their favourite pouch inside and let them sniff it. They knew it was there, they just had to figure out how to get to it. A couple of times they jumped when the lid opened, but their desire for their favourite pouch was stronger. There’s no smell of food at all in the flat. I already have 3 feeders for cats on different diets (one tomcat on urinary, another tomcat on no special diet, and two cats on gastrointestinal).

Cleaning is a nightmare, there's mould and you can't remove the side windows either. I paid 170 CHF for it, and it's definitely not worth it.

8 out of 10 times, the cats' chip isn't read, even though the batteries are brand new alkaline ones. The app is also useless, as updates are delayed by several hours. To be sure the cat can get in, you have to disable the lock and use it as a manual cat flap, which you might as well have bought for 100 kr.

Easy to install. Works well. It's a shame there doesn't seem to be a LARGE version available.

The little door works well.. It almost completely lacks instructions for setting the opening and closing times.. It doesn't show whether the cat has gone through and whether it's inside or outside..

I've had the feeders for 2 years now and they work perfectly! I accidentally dropped one on the floor and it broke, but that was my fault. The batteries last a really long time, and the cats accepted the feeders straight away! Now my cat with the special diet can't steal the other cat's food anymore, and vice versa ;-) Best investment ever!

Cat flap in use with 2 cats for 11 years. Scanning the microchips is easy to understand and do, the flap was installed quickly and works reliably. After 11 years, the 4-way lock has worn out and falls out if a cat goes through too quickly. Had a chat with extremely friendly customer service, and now they're sending me a replacement lock free of charge. There really is still quality and service in Germany. Thanks.

Works great.

Plastic nightmare with completely unsuitable bowls. Constantly breaking and unreliable.

After I adopted a fairly young wildling (~1.5 years old) from the area, word apparently got around in the cat community that there’s a 5-star walk-in buffet at my place, and managing that overnight was pretty time-consuming and cost me a lot of sleep. The Surefeed worked brilliantly – the troublemakers are left standing in front of a locked flap, and the little rascal is much more relaxed now that he knows there’ll still be food later on.

My senior likes to pace himself with his food. For the past few weeks, we've had a new rescue who inhales anything edible in seconds. No chance Grandpa can leave his bowl for later anymore. The automatic feeder was our hope… It took less than 10 minutes for the senior to figure out how it works. Lid up – favourite treat – done. The feeder is super quiet and registering only took a few seconds. I'm thrilled.

My three cats have been refusing to eat from the feeders for days now. The lids are still open so they can get used to them first... No idea why they're acting like this?! Really hope this changes soon.

Terrible product. While struggling to get my cat used to it, I realised that the mechanism didn’t close when the other cat arrived. Customer service suggested a reset, but it didn’t work. In the end, I never used it because it didn’t work, no refund, no help with exchanging the product. Over €100 down the drain.

The flap is well made, and the closing mechanism is fairly quiet too. Installation was easy. But here's an important tip: The instructions assume it never rains or gets stormy. That's not the case here. Before fitting the outer panel, you should definitely seal all around the cut-out in the door with silicone, otherwise when it rains, water will get into the wide gap between the outer panel and the tunnel and soak through the door from the inside!

Great