SureFeed Microchip Pet Feeder Connect

I bought four machines in January 2022 and now I’m already up to over 10 replacement units. All the machines showed different errors, always related to opening the lid. The devices then switch to other modes, like training or adding a pet. Sometimes I have to press the button 10 times just to get the lid to open. When the other modes are active, the scale doesn’t weigh the new portion, another cat gets added unintentionally, or the training mode is turned on.

Bought to feed a cat on a special diet. The machine never closed when the other cat arrived; I complained and asked to exchange the product, but that's not possible according to the company's policy. Very poor value for money.

The big obstacles in the bowl are too large, the cat can't even try to eat directly so it all just ends up with her using her paws to get the food out. Doesn't feel like that's the intention. Also, the bowl is light in weight and with just a bit of food, the cat sometimes grabs the rubber strip and then the whole bowl moves out of place. Another problem is that the cat opens the SureFeed machine, but when she backs away and uses her paws instead, the SureFeed closes because the ID chip gets too far from the sensor in the SureFeed.

I bought 3 of them. After 2 years, all 3 broke on me... €240 down the drain. And the warranty, well, doesn't work... because I didn't know you have to register with Petscare using the number on the box.

For this price, I really expected it to have a rechargeable battery, but instead you still have to use batteries, and a size that no one ever has at home. The part that hangs over the tray, in my opinion, hangs very low. My cat doesn't dare go under it, even after weeks of trying. Really a shame for such an expensive tray.

For this price, I really expected it to have a rechargeable battery, but instead it runs on batteries—and not even a standard size, but one that hardly anyone has at home and is only sold in DIY stores. I also find it really disappointing that the chip section can't be adjusted in height. It hangs very low, so the cats have to really crouch down to reach the food. Unfortunately, mine just won't do that, even after weeks of trying. Such a shame :/

Fails within a year or less. Sure will only replace it once, even if it breaks again after a few months. Look for another brand. It's a rip-off.

Hi I have two cats. One of them has an older version of this feeder and it works perfectly. It closes quickly when she leaves. The new one I bought for my other cat, who needs veterinary food, takes much longer to close (even on the fastest setting!) It takes more than 5 seconds before it even starts to close! The first cat figured out on day one that if she queues up, she can eat the rest of the food, which is basically all of it. So the new feeder is completely pointless.

I thought it was a microchip-activated bowl, to stop the cats from swapping bowls... But in the end, the bowl opens as soon as it detects any movement passing by.

My mum bought some Surefeed bowls like this one about a month ago. 1. These bowls apparently have a known issue with the automatic lid mechanism. She had this problem with 3 out of 4 bowls in total. 2. She paid around €110 per bowl, had one bowl replaced twice, and she’s sending them all back for good this week. I’m especially shocked, given all the problems with these bowls, that the price has actually gone up. And by €40, no less! It’s disgraceful!

I've already had to reorder the stainless steel bowls for the third time in a short period. Even though I only wash them by hand, the rubber seals break quickly! Other than that, I'm happy with the machine – it's really durable!