Let down by transformer/adaptor
The cats are very happy with this but it was far from silent – I have fixed this my adding thicker rubber feet and a couple of large rubber bands so that two halves of the fountain don’t come into contact.
The real drawback is the transformer and UK plug adaptor which is terrible – the weight of the transformer means it regularly falls out of the adaptor. Poorly designed, unsightly and dangerous, it lets down an otherwise excellent product.
Too fiddly
The tube between the pump and the nozzle is too short and too soft. When the top is put on the base it often kinks and there is no water flow, it can take a long time to be able to get the tube to allow a flow. Not bad, the cats like it, but it really is a pain to put together.
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Too much noise
I know some people say this does not sound at all. Mine does. I have to turn it off at night because it keeps me awake. I have tried all kinds of things but still there is too much noise. The fountain for sure is nice and my cats love it but I wish it would be so quiet that everyone says it will...