05/01/22 | Aisling
catalog.explore.reviews.rating.accessibility.label: 1/5

Food inedible - no refund from zooplus -Order elsewhere

Ordered 4 boxes(48 pouches) in early December. I've been feeding Hills to my cat since he was 8 weeks old so I'm familiar with he product and the usual chunky consistency. All 48 pouches I received from Zooplus were complete mush, and smell foul - completely unusable. I've never had this issue with any other hills products purchased anywhere else. After contacting Hills directly, they informed me under their product guarantee, Zooplus need to refund me for all 4 boxes. After weeks, still nothing

*RRP= Recommended Retail Price ** Conditions apply

Methods of Payment

Delivery

  • DPD

Secure Shopping Guarantee

Social

  • App Store
  • Google Play