Caring for our planet

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As a pan-European online retailer, we take our responsibility for our planet very seriously and want to actively contribute to achieving global climate protection goals. We regularly measure our CO₂ footprint according to the standards of the Greenhouse Gas Protocol and use the results to develop measures through which we can avoid or reduce emissions.

Scientific studies such as a recent study by the German Federal Environment Agency, show that in the majority of cases, online retailing has a favourable eco-balance with regard to greenhouse gas emissions, compared to shopping in a physical store. One aspect of online retailing that is often mentioned as particularly harmful to the environment is the large amount of returns. At zooplus, however, the returns rate is consistently below 1%, which significantly reduces the corresponding impact on the environment.

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Avoiding and reducing CO₂ emissions

At zooplus, we are working on reducing CO₂ emissions in various areas, as for example:

Efficient logistics network Efficient logistics network

We have a dense network of warehouses and fulfilment centres throughout Europe, so we are able to focus on short distances in order to save emissions in transport logistics. We work increasingly with climate-conscious logistics partners who use electric vehicles for deliveries.

Ecological packaging solutions Environmentally-friendly solutions

The cardboard boxes and filling material in our parcels are mostly made of recycled materials and can be recycled after use. We continuously test eco-friendly product innovations to make packaging even more environmentally-friendly. ​

Standardised logistics Standardised logistics

We use a limited number of standard parcel sizes that can be adjusted in height, to suit the parcel content. This saves on packaging filler and enables maximum loading capacity in the trucks, resulting in fewer transports overall.

Against waste Limiting food waste

We are very careful not to produce unnecessary waste, above all, not to waste valuable food resources. We regularly donate pet food products that are still in perfect condition but nearing their best-before dates, to different animal welfare organisations. ​

Sustainable product returns Sustainable product returns

Any returns from our accessories range are usually refurbished for resale; we donate unsaleable but still usable products. Wherever possible, we repair damaged products by replacing individual parts rather than replacing the entire product. ​

Renewable energies Renewable energy

Many of the offices and fulfilment centres in our network are powered by renewable energy sources. For example, our head office in Munich is supplied with 100% green electricity.

Offsetting CO₂ emissions

With customer's consent, zooplus makes a climate protection contribution with every order. The contribution is at no cost to the customer. It is used to support certified climate protection projects and also offset the average CO2 emissions of an order, ensuring that CO2 emissions produced in one location are reduced elsewhere in the world. The underlying principal is that it is crucial for the atmosphere that fewer greenhouse gases be emitted overall, not just where it primarily happens.

At zooplus, we are particularly committed to projects that directly or indirectly foster forest protection. By reducing or preventing deforestation, forests are preserved as valuable CO2 reservoirs and fewer greenhouse gases are released into the atmosphere. Furthermore, as a company of pet lovers, we believe that the natural habitat of numerous animal and plant species should also be protected, along with the forests, and that we can contribute in this way to the preservation of biodiversity.

zooplus' commitment in Ghana

zooplus' commitment in Ghana

Together with ClimatePartner we are helping to promote the spread of clean cookstoves in Ghana, giving the local population an efficient and energy-saving alternative to cooking on an open fire. These stoves require significantly less firewood or coal, which means that a single stove saves up to 4.46 tonnes of CO2 per year. Vital forests can be saved from deforestation for firewood and remain as valuable CO2 reservoirs and habitats for numerous animal and plant species. At the same time, households are able to save time and money because they have to procure less firewood. From a health point of view, the stoves are also more beneficial because they reduce exposure to soot particles when compared to cooking on open fires. The project is certified according to the Gold Standard and contributes to eleven of the 17 UN Sustainable Development Goals.

zooplus' commitment in Tanzania

zooplus' commitment in Tanzania 

Furthermore, zooplus is engaged in a myclimate carbon offset project in which land rights of the indigenous population in Tanzania are secured and the implementation of communal land use plans is strengthened through forest conservation activities. The resulting reduction in deforestation prevents greenhouse gases from being released into the atmosphere and secures habitat connectivity for endangered wildlife between the Yaeda Valley and the Ngorongoro Highlands.

The international carbon offset projects of myclimate meet the highest standards (CDM, Gold Standard, Plan Vivo) and contribute to the UN Sustainable Development Goals. The carbon offset projects thus contribute significantly to social, ecological and economic development in the region.

*RRP= Recommended Retail Price ** Conditions apply

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