Here at zooplus we too are concerned about the spread of the coronavirus (COVID-19) and the impact it has had on all of our lives. The entire zooplus family and all of our partners are doing everything they can to ensure that you continue to receive the high quality service you're used to, even in the current exceptional situation.
In view of the Coronavirus pandemic, the Irish government has introduced a tax relief measure where, until 28th February 2021, the standard VAT rate has been temporarily reduced from 23% to 21%.
We are passing this VAT reduction fully on to you, our customers, meaning that prices have now been reduced by 2% on every product in our online shop!
We would like to thank you for placing your trust in zooplus, and assure you that we remain committed to offering you the highest levels of services during this challenging period.
Coronavirus (COVID-19) - FAQs
In light of the current situation and in addition to the well-being of our customers and their pets, the health of our employees is also a top priority. We have taken extensive protective measures in our offices and logistics centres to help slow down the spread of the coronavirus. At the same time, we are working hard to ensure that your order reaches you reliably and safely.
Delivery & Service
Are all products still available?
Due to the high volume of orders, it is possible that your requested product is no longer available. We will do our best to keep our product availability at the highest possible level. Further deliveries are already on their way to us.
Out of consideration to other customers we kindly request that you only place your order with us when it is needed.
If a particular item is sold out, we will offer you a suitable alternative from our assortment.
Will there be delivery delays?
We are experiencing very high order volumes, so the delivery of your order may be delayed for several days. Keep checking our homepage for updates on the current delivery situation. Our logistics teams are working very hard to ensure that your parcel reaches you as soon as possible.
As soon as your order is on its way, you will receive a shipment notification with a link to your selected delivery service. This link allows you to track the delivery status of your parcel and change the delivery date if necessary.
Can I contract the virus from my parcel?
Perhaps you've been wondering whether it's still safe to receive a parcel from zooplus?
According to the World Health Organization (WHO), the probability that an infected person can contaminate goods with the virus is very low. The risk of getting infected with the coronavirus through a package that has travelled long distances and been exposed to various external conditions and temperatures is also very low.
Studies suggest that coronaviruses can only survive on surfaces for a short period of time.
If you are still unsure, you can clean all parcels and products you receive with a simple disinfectant to protect yourself and others. You should also clean your hands with an alcohol-based hand disinfectant or wash your hands thoroughly with soap and water. And avoid touching your eyes, mouth or nose.
Will there be any problems with your online shop?
Unfortunately, due to the high volume of traffic in the shop at the moment, it might take a little longer for a page to load. We ask for your understanding.
COVID-19 in Pets
Is COVID-19 dangerous for my dog?
COVID-19 in humans is caused by the novel coronavirus SARS-CoV-2, which has its origin in China. The Friedrich-Löffler-Institute (FLI), the German Federal Research Institute for Animal Health is monitoring the current epidemic situation and has published the latest scientific findings. Currently, researchers suspect that the human coronavirus was originally transmitted to humans by bats, pangolin animals or snakes. Recently, a case was reported where the viruses were also detected in the nose and mouth of a healthy dog in Hong Kong. However, the experts believe that the dog, now in quarantine, caught the virus through close physical contact with its sick owner. According to current findings an actual infection should therefore be discounted. If you are in quarantine yourself, it is advisable to ask a member of your family or a close friend for help with caring for pets, especially where walks are concerned. No specific quarantine measures for dogs of sick people have been announced.
So although there is no evidence that dogs can be infected with COVID-19, according to the Friedrich-Löffler-Institute, other corona viruses still play a major role in your dog's health. Read more HERE.
Is COVID-19 dangerous for my cat?
At the end of 2019 the first cases of the novel infectious disease COVID-19 in humans were announced in China. Currently, thousands of people worldwide are suffering from this disease and the origins of corona virus SARS-CoV-2 have not yet been fully clarified. According to current scientific knowledge, the respiratory disease was transmitted to humans via bats, pangolin or snakes. The Friedrich-Löffler-Institute (FLI), the German Federal Research Institute for Animal Health, has classified the transmission of SARS-CoV-2 from humans to cats and vice versa as unlikely. COVID-19 is also not thought to pose a health risk to dogs and other animals such as pigs or chickens, although a Hong Kong dog tested positive after examination of its nose and mouth. However to be classed as a genuine infection, the corona virus must be detected in the body, which is why it is assumed that superficial contamination of this dog was caused by close physical contact with an infected person. Nevertheless, good hygiene practice should be observed when handling pets.
COVID-19 is therefore probably not dangerous for cats, whereas the long-known feline coronaviruses (FcoV) can be very dangerous. The following article outlines which coronaviruses this includes, what symptoms emerge and how cats can be protected from them HERE.
How can I best protect my pet and myself?
Although COVID-19 is probably not dangerous for dogs and cats, you should pay more attention to general hygiene measures when handling your pets, especially if you or your pet shows symptoms of illness:
Avoid close contact with other animals and people, as well as between you and your pet, avoid close cuddling, licking, etc.
Wash your hands thoroughly after each contact, at least 20-30 seconds
Faecal remains should be disposed of immediately and the cat litter tray, as well as your home should be kept clean
We would like to take this opportunity to thank you for your understanding and look forward to continuing to provide you and your pets with everything you need. Stay healthy and keep your pets safe.
Not only have our lives been changed by the current situation, but also the lives of our pets. Many of us used to be out on the move every day, but now we are at home working and spending our free time there - so living together with our pets all day is different now. How do you manage to work productively at this time, while making the most of seeing your favourite four-legged friend and sharing everyday life together? You'll find inspiration for fun together with our zooplus routine!
Daily Routine with your Dog
It's common to feel sluggish or unfit when you spend a lot of time at home. So it's best to use the time in the morning for some yoga to wake up and to make a delicious breakfast bowl afterwards - you can make one for your dog as well!
One benefit from working from home means you have greater flexibility. Sports and games with your dog while out walking are a perfect for a lunch break. This way, your dog is not only physically but also mentally worn out!
When you're working on a computer, you can have small dips in productivity. In this time, practice simple tricks with your dog! Your four-legged friend is not that enthusiastic about tricks? Why not try and work on basic obedience.
The early evening is perfect for a few games with intelligence toys. You could also give your dog a special treat of homemade dog biscuits - you won't get bored baking and your dog will be happy about a delicious snack! Afterwards, spend the evening together having a cuddle and a stroke.
Daily Routine with your Cat
Simple agility games with your cat in the morning will put any Night Owl into a good mood and it gets the circulation going! Not in the mood? Then grab your kitty's favourite toy and play a few games before serving breakfast.
Even if you work from home, you should take regular breaks for body and mind. Don't worry if you don't have a garden or balcony - open the windows and let in a few warm rays of sunshine and enjoy a deep breath of fresh air with your cat.
If you want to concentrate at work, you need to have breaks. But what if your cat would rather play... RIGHT NOW? Don't worry - there are plenty of different activity games for your kitty that can help pass the time (with or without your help!)
After a long working day at a computer, spend your evening taking your mind off things. A fun photo shoot with your cat is perfect for this - with simple tips & tricks you can get the best snapshots of your furbaby. Better than any TV program, right?!