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Gift Vouchers Terms & Conditions

The following terms and conditions apply to the purchase of gift vouchers at zooplus:

1. Purchase of vouchers

1.1 Gift vouchers are valid for all products at and for ancillary costs (e.g. postage & packing).
1.2 All vouchers are valid for a period of three years from the date they are sent. The period of validity of individual vouchers cannot be extended.
1.3 First-time buyers of Gift Vouchers must use a credit card to purchase gift vouchers; returning customers may use the payment method of their choice. zooplus AG reserves the right to accept only certain payment methods in individual cases. The invoice for the purchase of the gift voucher will be sent to the purchaser by email.
1.4 The voucher will be sent to the recipient by email with a PDF attachment. The purchaser of the gift voucher will receive a copy of said email for confirmation.

2. Right to cancel

2.1 The declaration of contract may be revoked in writing (e.g. letter, email) within two weeks without giving reasons. The two-week period starts upon receipt of this notice in text form. Timely dispatch of the cancellation is sufficient condition for the time limit to be deemed observed. Please send your revocation to

zooplus AG, Sonnenstraße 15, 80331 München, Germany

Contact Form

2.2 In case of an effective cancellation the services and/or consideration received by each party shall be returned. Compensation may be due for services which cannot be returned, or can only be returned in part.
2.3 The right to cancel is excluded if the voucher has already been redeemed.

3. Redemption of vouchers

3.1 Gift vouchers may be used only once in the online shop // Only one voucher may be used per order. The use of several vouchers for the same order (e.g. a combination of gift vouchers and offer vouchers/coupons) is therefore not possible.
3.2 If the order value exceeds the value of the voucher the difference may be paid by credit card, direct debit or payment on invoice. If the value of the voucher is not used in full upon redemption the difference shall be forfeited. Vouchers shall not be paid out in cash.
3.3 It is not possible to offset vouchers retrospectively against current or previous orders.
3.4 Vouchers may not be exchanged or redeemed for cash and cannot be used to buy gift vouchers. Vouchers may not be sold on.

4. Transfer of risk / Liability

4.1 The risk of accidental loss and ownership of the vouchers pass to purchasers in Ireland upon electronic transfer to the recipient.
4.2 zooplus accepts no liability for loss or theft of vouchers and for voucher redemption by third parties without the knowledge or permission of the customer. Equally, zooplus will not be responsible for typing errors in the voucher recipient’s email address.